LUARA STUDIOS
Privacy Policy
Last updated: 28 August 2026
LUARA STUDIOS respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how LUARA STUDIOS collects, uses, stores and protects personal information when you visit our website, contact us, purchase our services or use our website management subscriptions.
LUARA STUDIOS operates as a sole trader in Scotland and processes personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as applicable.
1. Who We Are
LUARA STUDIOS
Business structure: Sole Trader
Email: CONTACT@LUARASTUDIOS.COM
Location: Scotland, United Kingdom
For data protection purposes, LUARA STUDIOS is the data controller for the personal information it collects and uses in connection with its own business activities.
2. Information We Collect
Depending on how you interact with LUARA STUDIOS, we may collect:
Your name
Email address
Telephone number
Business name
Business address
Website address
Information about your business
Information provided through enquiry or contact forms
Project requirements and preferences
Communications between you and LUARA STUDIOS
Subscription and billing information
Information required to provide our services
Technical information about your use of our website
IP address and general device/browser information
Cookie and website usage information
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Collect Your Information
We may collect personal information when you:
Submit an enquiry through our website;
Contact us by email, telephone or other communication methods;
Purchase a LUARA STUDIOS service;
Subscribe to a website management or growth plan;
Provide information during a website project;
Communicate with us about an existing service;
Visit or interact with our website.
If you provide personal information belonging to another individual, you should ensure that you have the appropriate authority or permission to provide that information where required.
4. Why We Use Your Information
We may use your information to:
Respond to enquiries;
Provide quotations and proposals;
Communicate with you about your project;
Design and develop your website;
Provide website management and maintenance;
Provide SEO and website growth services;
Process payments;
Manage subscriptions;
Provide customer support;
Maintain business records;
Improve our website and services;
Prevent fraud, misuse or security issues;
Meet legal and regulatory obligations;
Resolve complaints or disputes.
We will only use your personal information for lawful and appropriate purposes.
5. Lawful Bases for Processing
Depending on the circumstances, LUARA STUDIOS may rely on one or more of the following lawful bases:
Contract
We may process information where it is necessary to provide a service you have requested or to take steps before entering into a contract with you.
Legal Obligation
We may process information where necessary to comply with a legal obligation, such as accounting, tax or legal requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests do not unfairly override your rights and interests.
Consent
Where consent is required, we will ask for your consent before processing your information for that purpose.
You may withdraw consent at any time where consent is the lawful basis for processing.
6. Payments & GoCardless
LUARA STUDIOS uses GoCardless Ltd, a third-party payment service provider, to process recurring subscription payments.
Where you subscribe to a LUARA STUDIOS management or growth plan, you may be asked to set up a Direct Debit mandate through GoCardless.
Payment information provided through the GoCardless payment process is handled by GoCardless in accordance with its own privacy policy, terms and applicable data protection and payment regulations.
LUARA STUDIOS does not need to store your full bank account payment credentials in order to operate your subscription through GoCardless.
GoCardless may process information such as your name, bank details, payment information, transaction information and other information necessary to process your payments.
For more information about how GoCardless processes personal information, please refer to its privacy information.
7. Who We Share Your Information With
We may share personal information with trusted third-party service providers where this is necessary to operate our business or provide our services.
These may include:
Payment providers such as GoCardless;
Website hosting providers;
Domain providers;
Website software and plugin providers;
Email and communication providers;
Analytics providers;
Cloud storage providers;
Professional advisers where necessary;
Government, regulatory or law-enforcement bodies where legally required.
We only share information where there is a lawful reason to do so and where appropriate safeguards are in place.
We do not sell your personal information to third parties.
8. Website Analytics & Cookies
Our website may use cookies and similar technologies to help it function, understand how visitors use the website and improve the user experience.
Some cookies may be strictly necessary for the website to operate.
Where consent is required for non-essential cookies, we will ask for your consent before placing or using those cookies.
You can control certain cookies through your browser settings or any cookie-management tools provided on our website.
9. Marketing Communications
We may contact you about LUARA STUDIOS services, offers or updates where we have a lawful basis to do so.
Where marketing consent is required, we will ask for your consent.
You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the communication.
We will not use your personal information for unrelated marketing purposes without an appropriate lawful basis.
10. How We Protect Your Information
LUARA STUDIOS takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure;
Destruction.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Where a personal data breach occurs that requires notification under applicable law, LUARA STUDIOS will take the appropriate steps required by law.
11. How Long We Keep Your Information
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer where required by law, accounting requirements, tax obligations, legal claims or legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
The right to be informed about how your information is used;
The right to request access to your personal information;
The right to request correction of inaccurate information;
The right to request deletion of your information;
The right to request restriction of processing;
The right to object to certain processing;
The right to data portability in certain circumstances;
The right to withdraw consent where consent is the lawful basis for processing.
These rights are subject to certain legal conditions and exemptions.
13. How to Exercise Your Rights
If you would like to exercise your data protection rights or ask a question about how LUARA STUDIOS uses your information, contact:
LUARA STUDIOS
Email: CONTACT@LUARASTUDIOS.COM
We may need to verify your identity before responding to certain requests.
We aim to respond to valid requests within the time period required by applicable data protection law.
14. Third-Party Websites
Our website or communications may contain links to third-party websites or services.
LUARA STUDIOS is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
15. International Data Transfers
Some third-party providers used by LUARA STUDIOS may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
16. Children's Information
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children for marketing or other unnecessary purposes.
If you believe that a child has provided personal information to LUARA STUDIOS, please contact us so that we can investigate and take appropriate action.
17. Complaints
If you have concerns about how LUARA STUDIOS handles your personal information, please contact us first so that we have an opportunity to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
The ICO is the UK's independent data protection regulator.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
The latest version will be published on our website with the relevant "Last updated" date.
We recommend checking this page occasionally to stay informed about how we use your information.
19. Contact Us
If you have any questions about this Privacy Policy or how LUARA STUDIOS handles your personal information, please contact:
LUARA STUDIOS
Email: CONTACT@LUARASTUDIOS.COM
Business structure: Sole Trader
Based in: Scotland, United Kingdom
Last updated: 28 August 2026r