LUARA STUDIOS
Terms & Conditions
Last updated: 28 August 2026
These Terms & Conditions set out the terms under which LUARA STUDIOS provides website design, website development, website management, SEO, digital services and related services to clients.
LUARA STUDIOS operates as a sole trader in Scotland.
By requesting, purchasing or using services provided by LUARA STUDIOS, you agree to these Terms & Conditions.
1. About LUARA STUDIOS
LUARA STUDIOS provides website design, development, website management, SEO, digital support and related creative services.
Services are provided based on the package, quotation, proposal or agreement accepted by the client.
Where a specific written agreement or quotation conflicts with these Terms & Conditions, the specific agreement will take priority for that particular service.
2. Services
LUARA STUDIOS will provide the services described in the client's chosen package or agreed quotation.
Services may include, but are not limited to:
Website design and development
Website setup and launch
Website hosting and maintenance
Website updates
Search engine optimisation (SEO)
Google Business Profile support
Website content updates
Website performance improvements
Website management
Digital design and branding
Technical support
Any work outside the agreed scope may be charged separately.
LUARA STUDIOS will inform the client of any additional charges before carrying out significant additional work.
3. Website Design & Development
The client is responsible for providing accurate business information, branding, images, text and other materials required to complete their website.
LUARA STUDIOS will work with the client to create a website based on the agreed requirements.
The number of revisions or amendments included will depend on the package purchased or the agreement between LUARA STUDIOS and the client.
Requests that substantially change the original agreed design or require additional functionality may be treated as additional work and may incur additional charges.
4. Client Responsibilities
The client agrees to:
Provide accurate information;
Provide required content and materials within a reasonable timeframe;
Provide feedback and approvals promptly;
Ensure they have permission to use any images, logos, text or other materials supplied to LUARA STUDIOS;
Ensure that information displayed on their website is accurate and lawful.
LUARA STUDIOS is not responsible for delays caused by the client failing to provide required information, content, access or approvals.
5. Website Launch
Once the website has been completed and approved by the client, LUARA STUDIOS may proceed with launching the website.
The client is responsible for checking and approving the website before launch.
Once approved and launched, further changes may be treated as part of an ongoing management subscription or charged separately, depending on the services purchased.
6. Website Management Subscriptions
LUARA STUDIOS may offer ongoing website management subscriptions.
Current subscription options include:
Website Management — £99 per month
This service provides ongoing website maintenance, updates, technical support and general management.
Website Growth — £135 per month
This service provides website management alongside additional website improvement, SEO and online growth support.
The exact services included within each subscription will be clearly communicated before the subscription begins.
7. Subscription Minimum Term
Unless otherwise agreed in writing, website subscriptions have a minimum initial term of three months.
The minimum term begins when the first subscription payment has been successfully received.
After the initial three-month period, the subscription continues on a monthly rolling basis.
The client may cancel the subscription after the minimum term by providing 30 days' notice.
The minimum term and cancellation requirements will be clearly communicated to the client before they subscribe.
8. Subscription Payments
LUARA STUDIOS uses GoCardless Ltd, a third-party payment service provider, to process recurring subscription payments.
By subscribing to a LUARA STUDIOS subscription plan, the client may be required to set up a payment mandate through GoCardless authorising recurring payments to be collected from their nominated bank account.
GoCardless is responsible for processing the payment and Direct Debit collection service. GoCardless Ltd is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (FCA registration number 597190).
The client's payment information is provided directly to GoCardless and is handled in accordance with GoCardless's own terms, privacy policy and applicable payment regulations.
LUARA STUDIOS does not directly store or process the client's full bank account payment credentials through its own website where the GoCardless payment service is used.
Subscription payments are collected monthly in advance at the agreed subscription price.
The client will receive the applicable payment information and notifications in accordance with the payment scheme and GoCardless requirements. UK Direct Debit payments are protected by the Direct Debit Guarantee.
If a payment fails or is returned unpaid, LUARA STUDIOS may contact the client to arrange payment. Where an amount remains outstanding, LUARA STUDIOS may temporarily suspend subscription services until the outstanding amount has been paid.
Use of GoCardless does not alter the client's contractual obligations to LUARA STUDIOS under these Terms & Conditions, including any applicable minimum subscription term or cancellation requirements.
GoCardless operates as an independent third-party payment provider. Any issues relating specifically to the processing of a payment may also be subject to GoCardless's applicable terms and policies.
GoCardless Ltd: Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom.
9. Cancellation & Consumer Rights
Where a client is a consumer, they may have statutory cancellation rights under UK consumer law, including rights that can apply to contracts entered into online or at a distance.
Nothing in these Terms & Conditions is intended to remove or restrict a consumer's statutory rights.
Where the law provides a right to cancel, LUARA STUDIOS will comply with those requirements.
Where a client requests that services begin before the end of any applicable cancellation period, LUARA STUDIOS may require the client's express request and acknowledgement where required by law.
Any amount payable following cancellation will be handled in accordance with applicable UK consumer law.
10. Website Management Scope
Website management covers the services specifically included within the client's chosen subscription.
Routine updates may include reasonable changes to existing website content, images or information.
A complete redesign, significant new functionality, new pages or substantial development work may not be included and may be quoted separately.
LUARA STUDIOS will discuss additional work and any applicable cost with the client before proceeding.
11. SEO & Website Growth
LUARA STUDIOS may provide SEO and website growth services as part of the Website Growth subscription.
SEO and digital marketing results cannot be guaranteed.
LUARA STUDIOS cannot guarantee:
A specific Google ranking;
A specific position in search results;
A particular number of website visitors;
A particular number of enquiries;
A particular number of sales;
A particular level of revenue.
Search engine algorithms, competition, market conditions and third-party platforms are outside LUARA STUDIOS's control.
LUARA STUDIOS will nevertheless provide services with reasonable care and skill.
12. Hosting, Domains & Third-Party Services
Where LUARA STUDIOS manages hosting, domains, plugins, software, email services or other third-party services, those services may also be subject to the terms of the relevant provider.
LUARA STUDIOS cannot guarantee uninterrupted availability of third-party services.
LUARA STUDIOS is not responsible for outages, technical failures, price changes or service interruptions caused by third-party providers where these are outside LUARA STUDIOS's reasonable control.
13. Intellectual Property
Unless otherwise agreed in writing, the client retains ownership of materials they provide to LUARA STUDIOS, including their business name, logo, photographs and original content.
LUARA STUDIOS retains ownership of its own pre-existing materials, processes, templates, designs, systems, code and resources unless ownership has specifically been transferred to the client in writing.
Where third-party assets are used, they may be subject to the relevant third-party licence conditions.
The client must not reproduce or resell LUARA STUDIOS's proprietary materials without permission.
14. Website Content
The client is responsible for ensuring that information supplied for publication on their website is accurate and lawful.
LUARA STUDIOS may rely on information supplied by the client and is not responsible for inaccuracies originating from the client.
Where LUARA STUDIOS creates or edits content, the client remains responsible for reviewing and approving the final information before publication.
15. Security & Backups
Where website management includes backups or security monitoring, LUARA STUDIOS will take reasonable steps to maintain the website.
However, no website can be guaranteed to be completely protected from hacking, malware, technical failure or other security incidents.
LUARA STUDIOS will take reasonable steps to restore or resolve issues where possible.
16. Website Access
The client may be required to provide LUARA STUDIOS with access to relevant platforms, hosting accounts, domains or website systems.
The client remains responsible for ensuring that they have authority to provide such access.
LUARA STUDIOS will take reasonable steps to protect account access information.
17. Delays
LUARA STUDIOS will make reasonable efforts to complete services within agreed timescales.
Timescales may change where delays are caused by:
Client approval delays;
Missing information or content;
Third-party providers;
Technical issues outside LUARA STUDIOS's reasonable control;
Events beyond LUARA STUDIOS's reasonable control.
Where a significant delay occurs, LUARA STUDIOS will communicate this to the client where reasonably possible.
18. Liability
LUARA STUDIOS will provide services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under UK law.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which the law does not allow LUARA STUDIOS to exclude.
Where legally permitted, LUARA STUDIOS will not be responsible for indirect losses, loss of profit, loss of revenue or loss of business resulting from circumstances outside its reasonable control.
Nothing in these Terms & Conditions removes or restricts the client's statutory rights.
19. Suspension or Termination
LUARA STUDIOS may suspend or terminate services where there is a serious breach of these Terms & Conditions, including:
Persistent non-payment;
Fraudulent activity;
Illegal use of services;
Abuse or threatening behaviour towards LUARA STUDIOS;
Use of the website or services for unlawful purposes.
Where appropriate, LUARA STUDIOS will provide reasonable notice and an opportunity to resolve the issue.
If LUARA STUDIOS terminates a service for a reason not caused by the client, any refund or outstanding payment will be dealt with fairly and in accordance with applicable law.
20. Changes to Services
LUARA STUDIOS may update or improve its services from time to time.
Any significant change to an existing paid service will be communicated to the client where appropriate.
LUARA STUDIOS will not use this clause to remove or reduce a client's statutory rights or materially change an agreed service without appropriate notice.
21. Changes to Prices
LUARA STUDIOS may change its prices for future services or subscription periods.
Where a customer's existing subscription price is changing, reasonable advance notice will be provided.
The client will be given an appropriate opportunity to cancel before a new price takes effect where required by law.
22. Complaints
LUARA STUDIOS aims to resolve complaints fairly and professionally.
If a client has a concern, they should contact:
LUARA STUDIOS
Email:CONTACT@LUARASTUDIOS.COM
The client should provide details of the issue and allow LUARA STUDIOS a reasonable opportunity to investigate and resolve it.
23. Privacy & Data Protection
LUARA STUDIOS will handle personal information in accordance with its Privacy Policy and applicable UK data protection law.
Personal information will only be used and processed for legitimate business purposes and in accordance with applicable data protection requirements.
Further information is available in the LUARA STUDIOS Privacy Policy.
24. Force Majeure
LUARA STUDIOS will not be responsible for failure or delay caused by circumstances reasonably outside its control.
This may include major technical failures, internet outages, third-party platform failures, cyber incidents, natural disasters, government action or other exceptional circumstances.
LUARA STUDIOS will take reasonable steps to minimise disruption where possible.
25. Governing Law
These Terms & Conditions are governed by the law of Scotland.
Where a dispute cannot be resolved between LUARA STUDIOS and the client, the courts of Scotland will have jurisdiction, subject to any mandatory consumer rights that may apply.
Nothing in this clause prevents a consumer from relying on any mandatory legal rights available to them.
26. Acceptance
By purchasing or accepting services from LUARA STUDIOS, the client confirms that they have had a reasonable opportunity to read and understand these Terms & Conditions.
Where a subscription is purchased online, the applicable subscription price, minimum term and cancellation arrangements will be presented to the customer before they complete the purchase.
A copy of the agreed terms will be made available to the client for their records.
LUARA STUDIOS
Email:CONTACT@LUARASTUDIOS.COM
Business structure: Sole Trader
Jurisdiction: Scotland
Terms last updated: 28 August 2026